Outloud.ai is developing a platform that helps offline retail to automate voice conversations with customers. It uses artificial intelligence and analysis of talks between employees and customers. As of 2021, the startup already has several large American fast-food chains as its clients.
According to the information reported by the startup to AIN.UA, it will use the funds raised to expand product capabilities and build the sales process. The financial details of the deal are not disclosed, but Digital Future usually invests up to $100,000 at an early seed stage and up to $400,000 — at a later stage.
In October 2020, Outloud received $50,000 of investment from the Ukrainian Startup Fund. And in August 2021, it completed the accelerator program at Y Combinator.
Digital Future is a leading Ukraine-born venture capital firm that invests in international tech companies targeting global markets at seed and early-stage.
Alexey Vitchenko, founder of Digital Future, commented on the deal, “Unlike the online world, where it is easy to analyze customer-service interactions, this is still an opaque area for the offline world. Outloud.ai solves this problem with proprietary voice analysis technology in noisy environments and helps businesses understand the issues that arise on their ‘first line’. We were encouraged by a number of things including the size of the target market, a good experience of the founder in the US retail industry with Burger King, the team’s participation in the Y Combinator program, as well as investments from industry experts.”
